Cisco finesse the device associated with that extension or dial number is invalid

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The IPPC extension can only be on one registered device at a time, that I am aware of. Chinese; EN US; French; Japanese; Korean; Portuguese Mar 14, 2019 · Components: ICM : 9. Dec 9, 2016 · Hi Shubham, Using the UCCX sandbox, you still need to login a phone. Maximum 5 devices with same extension at a time can be seen in the dialog box. 1, PCCE 10. The Application User configuration has been required since it was introduced back in CM Release 5. May 14, 2021 · If your administrator has enabled the device selection feature for you, the devices associated to your extension are displayed in Select Your Preferred Device screen. com Jun 1, 2016 · The device associated with that extension or dial number is invalid. 解決方案 Jan 8, 2015 · There is a Make Call sample gadget that shows how to use the MakeCall method. The problem Is only one of around 8 extensions works when I dial It. Since your main number is “623xxxxxxx” and you need 3 digit extension length, Default Allowed Extension will be “000-099”. Problem: UCCX Finesse login failure with message "The device associated with that extension or dial number is invalid. Mobile supervisors can perform all call control functions except for silent monitoring. Cisco Employee Options. Integer. Among other models, 7941 Session Initiation Protocol (SIP) phones are one of the supported phone models for Finesse login. Check the check boxes associated with the agent phone devices in the Device Association window. Maybe someone else can benefit from this, these helped fix my issue. 10-01-2021 10:04 AM. As shown in this example, there is a 'pguser' configured within the Application User and not End User. Oct 1, 2021 · Options. Jul 29, 2020 · Yes a IPPC extension can be associated with a Device , like CIPC or phone and also on a users Device Profile. If so, you need to login to a Jabber client first. Nov 21, 2016 · This is a configuration issue. Feb 8, 2019 · "The Device associated with that extension or dial number is invalid" We are using Cisco Finesse Version 10. As a result of this change, it is suggested that call control requests for the same device should not be sent to the Finesse server until the response to a previous call control request has been received. Oct 4, 2016 · also try couple of thing as below: --> de associate and reassociate LCP/RCP ports for extension with pg user. The device type as defined in the CiscoTerminal. 0 y posteriores de UCCX, Finesse es un escritorio de agente disponible para los usuarios junto con el escritorio de agente tradicional de Cisco. 3. This parameter should not be passed if shared ACD line usage is not enabled for the agent. 1(a) Finesse : 9. Options. Note: In Call By Call Mode, the external number doesn't get this call during agent login. 5 Mar 24, 2016 · Dear Depak, i have testing out Agents that, they should Logged in with the Finesse Secondary Server IP for taking the calls, past two days, Agents are taking the calls there is no disturbances for call, but when the Agent are in the Break, viz Lunch, short break, about 10 -15 mints, that time when agent change the AUXs status, that time, AUX tab will become buferring like hang, only in this Cisco Finesse; Cisco Finesse. Feb 5, 2020 · Call that originated from a device that is not associated to an agent or from a device that is associated to an agent, but the agent is not currently logged in. 检查日志后发现,没有为电话分配IPv6地址。. The Cisco Finesse Agent Desktop allows each agent to monitor calls in queue as well as their team status. 05-18-2012 10:43 AM. This is very important. " Document says, I should be logged into Cisco Jabber Client before I can log into Finesse. If the phone is unable to make calls when the extension disappears then you need to collect the phone console logs by logging {Object} The collection object of the devices that is associated with a particular extension. Unity Version 11. Please check the attached jgw log and advise. Looking forward for the response. Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. It is the old invalid extension, device not valid issue with finesse again but this time we have a user who can log in 100% of the time but any new users fail. Everything is correct, until I realized that I cannot log in with an agent. May 12, 2020 · But not able to login cisco Finesse ( The device associated with that extension or dial number is invalid). Jan 25, 2015 · ← Previous Post Add Connection Profiles to Cisco AnyConnect Secure Finesse Error: The device associated with that extension or dial number is invalid. Mar 20, 2017 · As Paul pointed out, you probably want to use mobile agent (assuming this is CCE). xml file in C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\. 1 AGENT CSQ STATUS REPORT • The Agent CSQ Nov 26, 2014 · The device associated with that extension or dial number is invalid. but you can only associate 1 device (phone OR the UDP (EM-Profile) to the RMCM application user in CUCM. It's just this one magic number. Aug 14, 2017 · Call that is presented to an agent. The API is denied as it is applicable only for Cisco Finesse with connected CTI protocol version 24 and above only for Unified CCE deployments. If the calling party is inside the network, the calling party hears 20 seconds of nothing. Nov 22, 2019 · Unity Auto Attendant - Dial by number. Jabber device Added into PG application user. Click Save. Contact your system administrator. String. 0 (1) - System Configuration for Unifie…. Also if the agents are using Extension Mobility (EM) then the EM profile alone should contain the IPCC Extension. User ( {. It is an older doc, but I think it still applies. Jan 28, 2016 · If only the extension is disappearing and you are still able to make / receive calls then you can try upgrading the firmware or swap the phone with a working one and see if the issue follows the phone or the switchport. Jan 24, 2022 · CF_INVALID_PARAMETER A parameter in the request is invalid. System Call Handler>Auto atttendant>caller input>1>Conversation>Caller System Transfer. EX is working fine. This document uses this phone model as an example May 31, 2016 · For the Finesse login, do you get something like this: The device associated with that extension or dial number is invalid. Given working PT, CSS and all the CTI parameters are enabled. 1. The "real" response will come in the form of an event from the server via XMPP. PSTN link is up, am able to receive incomming call from outside. We have an Auto Attendant set up for the main phone number of our business. Nov 4, 2016 · I'm a bit stuck on what I think is getting the endpoints set up for Finesse. When he attempts to log into Finesse, he is met with the error: Sep 1, 2014 · Buy or Renew. 또한 UCCX 릴리스 10. Use the Default, which affects all of the phones in the Call Manager or create a new Device Configuration and assign it only to the Contact Center agent phones. {Object} The collection object of the devices that is associated with a particular extension. A unique ID of the device. Dial Number *: © 2010-2017 Cisco Systems, Inc. Since yesterday night incomming and outgoing calls are working. Navigate to Configuration Manager -> Agent Targeting Rule -> Routing Client -> The Call Manager is not a Routing Client. zip - Box. Sign in to Cisco Finesse Desktop Feb 15, 2007 · When you try to call this extension, you get a fast busy. Ok, these don't tell us very much on their own, but the first one will make sense in a moment when we discuss the logs. Learn more. May 20, 2020 · Verify that External Number for the CTI RD gets the call when you click the login button on finesse. Deze fout verschijnt wanneer IPv6 is ingeschakeld voor de telefoon maar er geen IPv6-adres aan is toegewezen. 0) and login to Mobility. Nov 30, 2016 · User is properly mapped with extension, end user is associated under the extension. Reset the phones. After installation, you would need to login with the user Agent00x@abc. Note: If this solution does not solve the issue, restart the CTIManager Service in order to resolve the issue. — —-->deviceType. Finally got it to work. But when the user attempts to login to the finesse website they get the message "The device associated with that extension or dial number is invalid". 3 = Unknown. Displays the Unified CCX extension or the non-Unified CCX extension of the agent. Typically a normal Directory Number is assigned to the device and device profile. Chinese; EN US; French; Japanese; Korean; Portuguese Mar 23, 2016 · Check that the Application User, not an End User, is configured for the connection between the CM and UCCE/UCCX. Collection. . 2. Cisco ICM 10. 1 Issue : When trying to login to Finesse desktop, getting error "The device assiciated with the extension or dial 배경 정보. Troubleshooting Steps Tried: 1- its working fine with 7961/7941 SCCP 2- Tried on setup in phone setting: Join and Direct Tranfer Policy set - Same line enable only. Dial the digits using your computer’s mouse or by using the number keys on your keyboard. Agent can select any device of their choice to log In. 5SU1 which includes following new feature: Agent Device Selection. Apr 21, 2021 · Your extension must be in the format +1608XXXXXXX. Jun 7, 2012 · Hi. The only thing I can think of Is that the extension that works Is the only one that's not a member of a hunt or blast group. Nov 27, 2019 · We have EX and DX series telepresence as agent end points. There are 20 Finesse agents and 5 Standard users pre-configured with Jabber for Windows or Mac as Nov 2, 2021 · Step 2: Click on Sign In, agent is presented with a dialog box as “Select Your preferred device” which presents list of devices associated with same extension number . What you would need to use is Cisco Jabber. Create a preferences. Feb 13, 2020 · Most users have a physical phone, but this user is just using a jabber client. 3) In many cases, the phone is set to allow both IPv4 and IPv6 which can also cause issues. Administrators can enable the Agent Device Selection feature. Next, I want to make sure you have this document, the the Cisco Finesse Web Services Developer Guide, Release 12. End-user configured and assigned roles. 5. Finesse gives me the following error: "An extension on the agent device is shared by more than one (SIP)電話是Finesse登入支援的電話型號之一。當網路中啟用IPv6時，本文檔將此電話型號用作登 入失敗的示例。 問題描述 當代理嘗試登入到Finesse時，將出現以下錯誤： The device associated with that extension or dial number is invalid. — —-->deviceId. In the "Finesse" tab of the instructions it shows how to log in finesse. You will need to set your additional allowed extension as “200-299,300-399”. The only thing I can think of is that since agents are able to log in "successfully", you can create a custom gadget for the Finesse desktop to validate the extension. At the same time, Jabber Device shows “EC Mode” with an indication that incoming call is on the external number. UCCX 릴리스 10. So the system will not allow you to choose 0 for operator. Log In. 1x and Windows 7 let me know if this works for your version and OS. var _user = new finesse. Call that is presented to a route point. Jabber Login Information. Reset phone. 5. 2- Reduce the max number of calls to 2 and busy trigger to 1 for affected agent DN's. UCCE Support Engineer. This is for version 3. Click Associate Devices. Also with UCCX Release 10. " Solution Related Information Introduction Hi assuming you got this to work, what I found is that the previous post mentions to associate the EM-Profile to the RMCM application user in CUCM . Devices API Errors. In the profile, change the IP addressing Mode from IPv6 and IPv4 to IPv4 only. Make sure the ACD extension you are logging onto is not shared between different devices. EN US. Feb 10, 2016 · Go to CUCM >> Call Routing >> Route Plan Report and then confirm. 4-restart the cti Sep 24, 2015 · When using Finesse, users are unable to dial a specific number. Since users have been remote with the pandemic I have had instances with softphones where I have had to take the phone out of the pguser group, reboot the device, then add the phone back to pguser and they were able to login. Make sure the "common device configuration" assigned to the phone is enabled for ipv4 only and not ipv6. restservices. Jul 13, 2017 · Bias-Free Language. You must include the +1 in front of your 10-digit extension. enable "Allow Transfers to Numbers Not Associated with Users or Call Handlers". inc. Can some one please help me here to resolve the issue. In CUCM created Application user Named as "ICM61" where we added IP Phone Devices in Apr 19, 2016 · Two lines on an agent phone that have the same extension but exist in different partitions. Only happening to this one number (10015) which goes back to CVP. I've enabled auto attendant on a uc540w and the 1 key allows dial by extension. Cisco Finesse; Cisco Finesse. Jabber shows EC Mode after the call Retrieves the list of devices associated with a particular extension. Oct 1, 2016 · This would mean that the Finesse server has detected that the BOSH/XMPP connection has been disconnected and will automatically log the agent out in 1 minute. Troubleshooting the issue brought me to a few conclusions in this situation. 2 = Device. Here is the Windows installer: CiscoJabber-Install-ffr. 3 <apiErrors>. Also, check to make sure the number matches the number on your phone. Finesse does not like 2 devices associated to the RMCM user for the same extension. 5 Agents in our environment launch CIPC (8. That response might be success (in the form of an updated User object) or an error: 1 <Update>. What am I missing? Jan 31, 2017 · "The device associated with that extension or dial number is invalid. There isn't any other way to validate it. — —-->deviceTypeName. Both phones are properly registered in CUCM. Extension mobility is used to log into the device profile. Cisco CUCM 10. Have tried different phones as well. The contents of a device include the following: deviceId—A unique ID of the device. 5 Helpful. The documentation set for this product strives to use bias-free language. Agent Device Selection: Agents can select the telephony device when logging into Cisco Finesse desktop. 当代理尝试登录Finesse时,出现以下错误: The device associated with that extension or dial number is invalid. 6 server, as our previous ones had expired. All rights reserved. This is to avoid agents being stuck logged in when they aren't actively using their desktop. Best Regards, Durraze Khan. Oct 27, 2019 · Is there a CISCO API, SDK that can auto-dial a phone number with an extension? We are creating an App that could automallically or trigger to call a certain phone number with extension through it. 为电话启用IPv6但未为其分配IPv6地址时,会显示此错误。. Common best practices: Agents should answer inbound calls and make outbound calls from the Finesse Application desktop. Callers are able to dial the extension of a party from this menu if they know it, but those calls go directly to voicemail rather than ringing the line. Also we get that INVALID_ACTION ANSWER notification May 30, 2016 · Couple other things to consider: try unassociating and re-associating the phone with the rmcm user. 解决方案. Have tried different extensions, same result. Use this format. Since then, we've had sporadic reports of users being unable to log into their Finesse dashboard because of an invalid device associated with their extension. Suddenly since morning, unable to make any ougoing call through PSTN link But able to dial extension to extension. If the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the chat details. For more information see Agent Device Selection. But then the called party's phone starts to ring. 2 <data>. — — Device. I have added the IPCC extension to the user as well as assigned the user to the correct team in UCCX. May 3, 2010 · From the auto attendant, I can dial by extension and that works fine. 5(1) as it may be helpful now or in the future. 11-22-2019 07:54 AM. DB Port 1433 . Mar 10, 2015 · The manual Outbound calls starting from *XXXXXXXXXXX are dialing from IP Communicator, but from Finesse the manual Outbound calls *XXXXXXXXXXX are not dialing as it gives message that "Call could not be completed". Associate it back - reset it. When you receive an incoming chat request, a chat window pops up with the display name of the agent in the chat window header. 5 . x. When you get back a "202 Accepted" it means that you have syntactically provided the right request. ' 2nd Level Text = 'The dial string specified in the request contains invalid DTMF characters. Jun 4, 2019 · Buy or Renew. Unauthorized (for example, the user is not yet authenticated in the Web Session). Nov 26, 2014 · environment. Thank you! Dec 6, 2017 · Our application gets the Alerting dialog notification from the Finesse via XMPP and sends the ANSWER REST API command to the Finesse. Dec 7, 2016 · In order to get the users logged in, they will need to be registered by using a local Jabber client on your PC. From their IP phone using that same extension it has no problem only when using Finesse. * Open the web page for 2 test phones, then click the 'stream 1' link located at the left handed side of the page, and check if the IP address and port match the information on both sides, keep pressing the 'stream 1' link and you will notice that the Tx and Rx stats Nov 14, 2013 · System Call Handler>Auto atttendant>caller input>0>Operator Call Handler>extension 1000. 7. I am new to cisco so I hope you can answer my query or enlighten me with other options. Mar 20, 2018 · Options. 6. Entre otros modelos, los teléfonos 7941 Session Initiation Protocol (SIP) son uno de los modelos de teléfono compatibles para el inicio de sesión de Finesse. CTI communication architecture has been optimized in Cisco Finesse Release 12. Displays the Computer Telephony Interface (CTI) port number that is associated with the route point that the caller dialed. User({ id: _id, onLoad: _handleUserLoad, onChange: _handleUserChange }); _user. getDevices(); Returns {Object} The collection object of the devices that is associated with a particular extension. Click the No Primary Extension button. System Call Handler>Auto atttendant>Greeting>standard>. Before login into finesse ensure that Aug 10, 2017 · If I also assign CSF profile to RMCM user (extension is the same), but jabber is not started then setup above is not working - log in failed with error: "The device associated with that extension or dial number is invalid. Asynchronous Errors Jan 31, 2017 · Cisco + Splunk: It’s a new day for your data. This is due to failing the default validation, or the specific validation defined in the Device Target config' 3rd Level Text = '' Aug 19, 2014 · This has been bothering for a long time and kept finding conflicting information on if this was possible or not. This feature allows agents to select a preferred device while logging in to Cisco Finesse desktop. Apr 10, 2022 · If your administrator has enabled the device selection feature for you, the devices associated to your extension are displayed in Select Your Preferred Device screen. Dec 15, 2005 · 1st Level Text = 'Invalid DTMF Dial string. I have checked all settings and can't find the problem. 1 person had this problem. I've configured the users in UCM and I think I have a couple devices set up with associated DNs, but when I try to sign into Finesse I just get the message "The device associated with that extension or dial number is invalid. The functionality available to you depends on what your administrator has configured. The display Jan 9, 2017 · How to check really quick if the phones are sending / receiving RTP (audio). However, one of our supervisors using a Cisco 3905 hard phone wants the ability to jump in and take calls. The contents of a device include May 18, 2012 · Cisco Employee. 5 and Finesse 10. 5 이상에서는 Unified Communications 환경에서 IPv6 주소 지정을 지원합니다. Is there a way to add a phone number, including an extension, to a Finesse phone book? I want it to dial a toll free number that is answered by a recording with an option to input the extension of the party you are trying to reach. Here's how it works Initialize the Finesse JavaScript library and assign a User object user = new finesse. 6. 理想情况下,这不会是问题,只要双堆栈模式中有IPv4地址,UCCX I am trying to troubleshoot an issue that we are having, Our call center is using Finesse as our CC solution and using the CIPC phone our agent phones. All the extensions are valid and work correctly. " If jabber is running - everything works fine. 다른 모델 중에서 7941 SIP (Session Initiation Protocol También con la versión 10. Feb 2, 2021 · On January 30, 2021, Cisco has published UCCX Release 12. Oplossing. If you log in to any other Extension Mobility device when you are still logged in to one Extension Mobility device and Finesse Desktop, you are automatically logged off from the first Extension Mobility device. Now Nov 9, 2015 · Hi all, A few weeks ago, my company had to update our security certificates on our UCCX 10. But where do I download the Cisco Jabber Client for Mac. If you add a shared line to the phone, the shared line will ring when someone calls that extension. 10-5-6. Thanks in advance, Sasikumar. Here is a doc on how to configure it: Mobile Agent Guide for Cisco Unified Contact Center Enterprise & Hosted Release 9. 03-20-2018. Able to login cisco CIPC and hard phone. (parameters of the ANSWER: agentID, password, extension, dialogID) The call gets answered - we see the Agent002 transiting to the ACTIVE and TALKING states. I have tried adding the extension with a comma and a semicolon (ie1800xxxxxxx,1234 Apr 4, 2018 · And the Called party's phone gives a short ring and shows a miss call from the calling party. 3-unassocaite device with the PGUser - reset it. 0. Please make sure that you can see your agent extension on the telephone display. 5(1), which has introduced changes in the Finesse API behavior. deviceType—The device type as defined in the CiscoTerminal. Add the Call Manager as a Routing Client. Everything is set up correctly for this phone and extension. The agent then launches Finesse and logs in to the Mobility telephone number for the day. CTI server configured port no. We configured PG1a as CUCM in ICM with Peripheral ID 5000. This is happening with only 1 extension in our directory. Oct 6, 2023 · When you receive an incoming chat request, a chat window pops up with the display name of the agent in the chat window header. --> make sure the agent extension you using is whats configured on LCP port. After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to Unified CCX using Finesse. The maximum number of characters supported for an E. Unified CCX extension that is assigned to multiple devices. 8. Then pop up an alert that it is incorrect and ask them to log out and log back again with the correct number. During Greeting: Personal recording. 3- Restart the following services: * Cisco Finesse tomcat service. This is how they work from their homes. 164 extension when Finesse is deployed with Unified CCX. 3 CUCM : 9. 0 이상에서는 Finesse가 기존 Cisco Agent Desktop과 함께 사용자가 사용할 수 있는 에이전트 데스크톱입니다. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Click Call. See full list on cisco. 164 extension is 15 (a single plus sign followed by 14 digits). * Cisco Notification service. You will want to use agent logins. Test the Aug 28, 2017 · the device associated with that extension or dial number is invalid. " I've also been unable to get Jabber or IP Apr 18, 2017 · Current on Call Manger 9. Example. Set the device to use a Common Device Configuration that allows only IPv4 for IP Addressing mode. 42027. " Problem: UCCX Finesse login failure with message "Device not accessible. It uses the Finesse JS library, which is preferred over a direct API call. Mobile agents can perform the same call control functions as Packaged CCE agents. Agents now have the option to switch to the device based on Dec 13, 2022 · This parameter is optional if there is only a single device associated with the extension, while shared ACD line usage is enabled for the agent. Coresident Finesse with Unified CCX: Finesse supports agent sign-in with an E. 2) If it it happening with all the agents, then it will be worth to create a new AXL user/password on CUCM and update the same on UCCX then. They use EM and we have tried to test it via Nov 21, 2014 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Nov 20, 2015 · We have EX and DX series telepresence as agent end points. 0 and later, Finesse is an agent desktop available for users along with the traditional Cisco Agent Desktop. Finesse provides a browser-based desktop for agents and supervisors. 0 QUEUE AND TEAM STATUS . Click the toaster notification to restore the Cisco Finesse desktop. Uit een onderzoek van de blogs blijkt dat de telefoon geen IPv6-adres heeft gekregen. Click Update Selected. Sign in to Cisco Finesse Desktop Aug 23, 2013 · Hi, There is one major problem i am facing in CUCM 9. But does it only work for a user's "main" primary extension? I have users set up with multiple normal extensions, but the dial by extension only seems to work for the main ones. Information about a single device. Thanx, Denise. This is a relatively new requirement for the UCCX sandbox, you didn't have to do this with the old UCCE sandbox. If I try to dial to their other extensions, the at Information about the list of devices associated with an extension. Even if an agent has signed into only one device, this screen is displayed. --> make sure LCP and RCP port name has same devicename except the LCP and RCP part. Mar 21, 2014 · If you look in to the Finesse release notes it was clearly mentioned that Finesse agent desktop will not support "Multiline is not supported and must be disabled on all phones" and so you need to change the hard phone setting as "Join and Direct Tranfer Policy set - "Same line enable only" and by default the setting as "same line, across line Aug 24, 2016 · In the logs it does not provide any exact details. Sep 30, 2021 · For UCCE, make sure the phone is associated to pguser and of course make sure the phone is also registered. Added the EM profile into the RMCM account EM is working perfectly fine with Phone. Feb 10, 2016 · Finesse Error: The device associated with that extension or dial number is invalid. 1. May 22, 2021 · Agents currently use a hardphone logging in first through Extension mobility. The client asks me to enable jabber for those agents. I bel Mar 25, 2015 · You can check the IPCC Extension from the Call Routing -- Route Plan Report to figure out if it is associated to only one device. Extension Mobility Users - You are not logged into your telephone. 9. After I added the DN in the atr, the log files then showed ' DN is a valid atr target'. They can also dial similar numbers like 10014 and 10016. getType() in JTAPI specifications. But DX series phones are facing issue "The device associated with that extension or dial number is invalid" while logging in agent. Note: You may also copy and paste numbers for dialing. Jun 2, 2016 · A few things that you can check / try: 1- If the agent is using EM, associate device profile with Rmcm user. 4. Displays the CTI port number that is associated with the route point on which the call is answered. Apr 28, 2023 · If your administrator has enabled the device selection feature for you, the devices associated to your extension are displayed in Select Your Preferred Device screen. Navigate to Device > Common Device Configuration. At the end of their shift they log off of Finesse and Mobility and close CIPC. The request is malformed or incomplete or the extension provided is invalid. For example, if your administrator didn’t define Wrap-Up Reasons, you can’t choose a wrap-up reason. ib ff np cs rf sh lf wb te am